Dispatch Approach

Orders are prepared and handed to carriers as quickly as reasonably possible. The sections below describe the processing schedule, delivery coverage, available service levels, fee structure, tracking process, cross-border considerations, and the steps followed when a parcel is lost or arrives damaged.

Processing Timeline

Once payment has cleared, an order typically enters preparation within 1–3 business days.

• Orders submitted on weekends or public holidays begin processing on the next working day.
• During major promotional periods or seasonal peaks, preparation and dispatch may take somewhat longer. Patience during these windows is appreciated.

Delivery Coverage

Deliveries are available across the entire United States, along with a selected list of international countries and regions.

If a destination does not appear as an option at checkout, send an email to support@harrys.com and possible delivery arrangements will be reviewed.

Service Levels & Estimated Transit Times

All quoted durations are estimates counted from the dispatch date rather than the order date. Delays may occur because of severe weather, carrier congestion, or customs clearance for cross-border parcels.

Within the United States

1. Standard service: approximately 5–10 business days
2. Expedited service: approximately 2–5 business days

International

Estimated transit period: approximately 7–20 business days

How Delivery Fees Are Calculated

Delivery charges are calculated automatically and shown clearly at checkout, based on three main factors:

• The complete destination address
• The service level chosen
• The combined weight and dimensions of the ordered items

Certain orders may qualify for free or reduced delivery promotions; any applicable savings are shown on the checkout page before payment is confirmed.

Following a Shipment

When an order leaves the warehouse, a dispatch confirmation is sent to the registered email address together with a unique tracking reference.

Tracking data usually takes 24–72 hours to sync and update on carrier platforms. If the tracking page shows no details immediately after the confirmation arrives, checking again a little later usually resolves it.

Cross-Border Customs, Duties & Import Charges

For shipments delivered outside the United States:

• Local customs duties, import taxes, clearance surcharges, and other administrative fees may be applied by the destination customs authority when the parcel arrives.
• Any such additional charges are the responsibility of the recipient and are not included in product prices or base delivery fees.

Where possible, check with the local customs office in advance to confirm applicable tax and duty rules before placing an international order.

Carriers Used

Established, fully tracked logistics partners are used to support secure and reliable delivery for domestic and international parcels:

• USPS: Economical, dependable standard delivery within the United States
• UPS: Fast, secure transport, well suited to expedited domestic shipments
• FedEx: End-to-end tracked delivery for both domestic and cross-border parcels

Incorrect Addresses & Missed Deliveries

Please verify the full and accurate delivery address before completing checkout. Once an order has been dispatched, the address generally cannot be changed.

• If a parcel is returned because the address was invalid, misspelled, or incomplete, any second delivery attempt may involve an additional fee.
• If a scheduled delivery attempt is missed, a notice is normally left at the address. The instructions on the notice explain how to arrange collection or a re-delivery.

Damaged or Lost Parcels

Packaging is checked before dispatch to support intact delivery. If a parcel arrives damaged or is confirmed lost in transit, submit a support claim within 7 calendar days of the expected delivery date.

To speed up resolution, have the order number ready and, where relevant, clear photos of the damaged packaging or item. Each concern will be reviewed and a reasonable remedy provided.

Delivery & Order Enquiries

Questions about processing schedules, delivery estimates, shipment tracking, cross-border rules, address corrections, or lost and damaged parcels can be sent to the support team.

Support Email: support@harrys.com

Final Note

Every order is treated with care, from the moment it is placed through to the final delivery. This page is intended to make the process clear and predictable.