Our Approach

Every purchase should feel worry-free. If an order falls short of what you expected, the support team is ready to step in. The sections below set out how returns, refunds, exchanges, and damage claims are handled, keeping each step easy to follow from beginning to end.

What Qualifies for a Return

Most products may be sent back within 30 days of delivery. For a return to be accepted, the item needs to satisfy each condition below:

• The product is still unused, unwashed, and in its original state
• All tags, labels, and factory packaging remain intact and undamaged
• The item is not flagged as Final Sale (this is shown clearly on its product page)
• The parcel is handed to the carrier before the 30-day period ends

One Notable Exception

Bespoke or personalized items are not eligible for return, unless they arrive damaged or carry a manufacturing fault.

Starting a Return: Three Steps

A return request can be opened in three simple steps:

1. Reach Out to Support
   Write to support@harrys.com or use the contact form on this site. Include the order number and a brief note about why the item is being returned.
2. Receive a Return Authorization (RA) Number
   The team reviews the request and replies with an RA number together with detailed shipping instructions. Parcels that arrive without a valid RA number cannot be processed.
3. Pack Up and Ship the Item
   After the RA number is issued, repack the product securely (original packaging is preferred) and send it to the return address provided by the team.

• Return postage is covered by the buyer when the item is intact and the order was fulfilled correctly
• Tracked shipping or added insurance is strongly recommended, to guard against parcels lost or damaged in transit

How Long Refunds Take

After the warehouse receives and inspects the returned item, an approved refund is automatically returned to the original payment method.

• Allow 5–10 business days for the funds to appear on your statement
• The exact timing depends on the processing schedule of your bank or payment provider
• The original outbound shipping charge is not refunded, except where goods were faulty or the wrong item was sent through our error

Damaged or Faulty Products

Every parcel is quality-checked before dispatch. If a package arrives broken or a product carries a manufacturing defect, the issue will be resolved at no cost to you. To file a claim:

1. Send the support request within 7 days of delivery
2. Include clear photos of the damage or defect along with a short written description
3. Two options will be offered: a full refund or a free replacement

Exchanges

Where the same product is needed in a different size, color, or variant, exchanges can be arranged within the standard 30-day return period:

• Eligibility: The item must remain unused, with all original tags and packaging intact
• Process: Follow the same return workflow outlined above
• Fulfillment: Once the returned item is inspected, the requested replacement variant is dispatched

Items That Cannot Be Returned or Refunded

For reasons of hygiene, safety, and operational requirements, the following categories are normally excluded from return and refund:

1. Custom engraved or personalized products
2. Physical and digital gift cards
3. Intimate apparel and swimwear (accepted for return only if unworn with all tags attached)

Final Sale Terms

Products marked Final Sale on their product page cannot be returned, exchanged, or refunded. No exceptions are made for Final Sale purchases.

Questions Still Unanswered?

For clarification on return rules, refund timing, or exchange requests, the support team is glad to help.

Email Address: support@harrys.com